Contact Protocol
Initiate a Partnership, Not Just a Project
We are a boutique studio operating from Istanbul's creative core. Our work with clients across Europe, the Middle East, and North America has refined a contact process designed for clarity, speed, and mutual fit. This is our protocol for new inquiries.
Inquiry Intake Checklist
Project Essence
Brief description, goals, target audience.
Constraints & Context
Timeline, budget range, existing tech stack.
Point of Contact
Who we'll be speaking with and their role.
Response Guarantee
All inquiries are acknowledged within one business day. A detailed response follows after internal review.
Our contact process prioritizes a 30-minute discovery call over lengthy email chains. This single conversation is often sufficient to determine mutual fit, align on scope, and avoid the common pitfall of proposals built on assumptions.
Studio Headquarters
Gayrettepe, Beşiktaş
İstanbul, Türkiye
Global Reach, Local Insight
Our studio is rooted in Istanbul, a city at the crossroads of continents, which inherently shapes our design lens. We operate on GMT+3 but maintain flexible hours for calls with Europe, the Middle East, and North American clients.
| Primary Email | [email protected] |
| Phone | +90 212 327 33 27 |
| Working Hours | Mon–Fri: 9:00–18:00 (GMT+3) |
| Address | Gayrettepe, Yıldız Posta Cd. No:30/2, Beşiktaş/İstanbul, Türkiye |
Communication Glossary (Our View)
- Discovery Call
- A focused, no-obligation conversation to assess mutual fit. We prioritize this over written briefs early on.
- Project Manager
- Your daily point of contact for logistics, timelines, and status updates. They own the operational rhythm.
- Creative Director
- Leads initial strategy, ensures creative quality, and serves as the main contact for scope and vision.
- Fixed-Price Scope
- We offer fixed-price contracts for clearly defined scopes. This requires a detailed discovery phase to lock in requirements.
The Inquiry Blueprint
A frictionless start leads to a focused partnership. Here is the clear, three-step path from your initial message to our first conversation.
Share Your Vision
Briefly describe your project, core goals, and target audience. No need for a full brief yet.
Define Constraints
Share a rough timeline and budget range. This helps us assess feasibility and propose a realistic scope.
Schedule Discovery
We'll schedule a 30-minute call to explore fit. It's a conversation, not a sales pitch.
A Common Pitfall to Avoid
Don't send a 50-page brief before the first call. Detailed specs are essential for a fixed-price proposal, but they're premature for an initial fit assessment. We prefer to understand the core problem collaboratively first, which often reshapes the specification in a more effective way.
Pricing Intel & Common Questions
Transparency builds trust. Below are direct answers to the logistical questions we receive most often.
What is your typical project timeline?
Standard website projects run 6–10 weeks from kickoff to launch. Complex builds with custom integrations may extend to 12–16 weeks.
Do you work with clients outside Turkey?
Yes. Approximately 70% of our portfolio involves clients based in Europe and the GCC. We use English as our primary business language.
What is your pricing model?
We primarily work on fixed-price contracts for defined scopes and retainer agreements for ongoing support and maintenance.
Can you share a detailed proposal?
Absolutely. After our discovery call, we provide a tailored proposal with a clear scope, timeline, and investment breakdown.
The Fixed-Price vs. Retainer Trade-Off
Fixed-Price Project
- ✓Benefit: Budget certainty. You know the full cost upfront for a defined scope.
- −Cost: Less flexibility. Changes in scope require a formal change order and may impact timeline.
- −Mitigation: We invest heavily in a detailed discovery phase to lock in requirements accurately.
Retainer Agreement
- ✓Benefit: Flexibility. Priorities and tasks can shift month-to-month based on evolving needs.
- −Cost: Budget commitment. Requires a dedicated monthly budget, which may be underutilized in slower months.
- −Mitigation: We provide a monthly report on hours and output, with the option to pause or scale.
Direct Lines to Our Team
We do not use automated chatbots or contact forms that route to a generic inbox. Every inquiry is read and personally addressed. Here is who to contact and for what purpose.
Elif Kaya — Creative Director
For new business inquiries & strategic partnerships
"I lead the initial conversation to ensure our creative vision and process align with your goals."
Can Demir — Studio Head
For partnership proposals, press, and collaborations
"I explore how our work and methodology can create value beyond a single project."
Ready to Discuss Your Project?
Send us an email with your project overview. We'll respond within one business day to schedule a brief discovery call.